Photo Printers FAQ

As the sole distributor Mitsubishi photo printers in Australia, we have experienced all kinds of questions from simple which printer is right for me to how do I fix my printer. So we decided it would help out by answering a few basic questions below.  

My Ink Roll Snapped!

Ink Rolls can snap when they come into contact with a dirty thermal head.  The hot head causes the built up dirt to "melt" on the ink roll and this can cause it to snap, and stick to the paper roll. 

Gently remove the ink cassette, pulling any ink roll stuck to the paper away at the same time.  Cut the ink roll edges with scissors to make straight edges. Overlap the edges and join with sticky tape.  Roll the ink roll forward on the cassette to the used side.

Here's a link to a video: how to repair a torn ink roll

There are white lines showing up across my printed photos?

Dye sublimation printers work by using a precision thermal head. If dirt gets on the head it can cause the head to not make contact. The results are lines on the pictures. 

To resolve this issue, all you need is some isopropyl alcohol from Bunnings (use it with a soft silky cloth) or Medi-Swabs from the chemist to clean your head.

Simply, open the printer and wipe the head with it. Here is a video on how

What do I if white lines appear along the edge of the photos?

The white lines on the edges of printers are caused by the paper not being moved through the machine in a consistent rate. The main cause of this dust on the rollers that feed the paper though the printer. The dust stops the roller from grabbing the paper correctly. 

To fix this you need you will need buy or make an exit roller cleaning sheet. These are thick plastic sheets with an adhesive side on them. Feed the sheets thought the exit roller section of the printer. Be sure to make sure you bend the plastic sheets back or they will get stuck. Here is a video with detailed instructions on how to do it.  

Can I ship my printer with media in it?

No. Its not recommend that you ship your printer with media in it. Most damage happens during transit and media can be huge cause it. These printers are precision devices with very tight tolerances. Having heavy media inside while in transit can cause warping and change tension on the springs.  

Here is quick video about it

Should I empty the scrap box before I move the printer?

Yes. The scraps (offcuts) have line dust and parts on them. These can move during transit. Plus the scraps can get lodged in the belts and rollers as well. 

Mitsubishi recommend emptying before opening the drawer of the printer too. 

Does my paper need any special care?

Actually, yes. The paper is key to the whole printing process. Believe it or not heat, humidity and water can damage the paper. 

Most people don't know this but it's not actually paper, It's a plastic compound.  Heat can affect it way more than normal paper. 

Mobile Phone Printing

Let people print straight from their phones.
No app or internet required! Simply connect
to D90 printer via NUC and away you go

 

Need More Media?

Time to stock up on media?
No problem! Order online.
Free and express shipping
available.

 

Need Help?

No Problem, we are always
happy to help. Email us today!

 

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Dye Sublimation printers provide
amazing quality, long lasting photos
printed at an affordable rate making them
perfect for photobooths.